1. Booking an appointment
1.1 Due to the technical aspects of pregnancy ultrasound scans, appointments can only be secured by our staff via telephone. For our contact numbers, please see the “Contact” page.
1.2 You are able to amend your confirmed reservation as long as you give us at least 72 hours notice before your allocated appointment time. The first amendment is free. Any further changes are charged at €10. Any changes within 72 hours are charged €10.
1.3 For our scan sessions and packages, we ask for a non-refundable €40 deposit to secure your appointment. Provisional appointments without a paid deposit will be cancelled 72 hours in advance unless a deposit is received. You are able to amend your confirmed reservation as long as you give us at least 72 hours notice before your allocated appointment time. However, since scan sessions require additional preparations from our side, amendment is charged at €10. For same reasons, amendments within 72 hours will be treated as a cancellation so you will lose your full deposit.
1.4 We understand that sometimes circumstances might just happen and prevent you to attend your appointment. For these cases, you have the right to amend your appointment as detailed above in 1.2 and 1.3. However, in case of no-shows without any advance notice, ICU Studio reserves the right to retain any paid deposit and refuse your any future appointment requests.
2. Payment of booking fees
2.1 You may pay your deposit/amendment fee in cash by visiting our clinic or online via PayPal by card or PayPal account. For the latter one, please select the appropriate fee payable from the drop-down menu and click on the “Pay Now” button in the “On-line payments” box on the left. As soon as your payment is received, your appointment is secured. On-site payments are confirmed by the issue of receipt. On-line payments are confirmed by our staff electronically within 2 working day of receipt.
3. Payment of your ultrasouns scan
Please note your ultrasound examination is payable on the day of your scan in full by cash only.
4. On the day of your appointment.
4.1 We advise you to arrive 15 minutes earlier of your appointment for paper work. Please note that your balance is payable upon your arrival.
4.2 We understand that you may be running a couple of minutes late, however, anyone that arrives later than 10 minutes for their appointment may not be able to be seen by the doctor and you may have to re-book your appointment.
4.3 At the managements discretion, there may also be a 50% charge of your examination fee as this will be classed as a missed appointment. This is to make it fair on people who have appointments booked in for the rest of the day in order to ensure that their appointments run on time.